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Inbound Call Transfers on the Mobile App

Inbound Call Transfers on the Mobile App

Inbound Call Transfers on the Mobile AppRaichel.ai
Published on: 09/05/2025

Your team is made up of multiple people, so you can’t always guarantee an incoming call is answered by the right person. In those situations, you would simply transfer the call over, which wasn’t possible on the Mobile App. However, we’re glad to announce that’s no longer the case!

Workflows and Automations